The following payment methods are available to you:
Credit Card, Bank Transfer, Apple Pay, Google Pay, PayPal, Klarna

1. Credit Card

What is a credit card?
A credit card is a payment method that uses a credit limit to make purchases. The outstanding amount is settled later.

How does payment by credit card work?
When paying, credit card details are entered manually or used contactlessly via chip or NFC.

2. Bank Transfer

What is a bank transfer?
A bank transfer is a direct bank transaction in which money is transferred from one account to another.

How long does a bank transfer take?
The duration depends on the type of transfer. SEPA transfers within Europe usually take 1–2 business days. Instant transfers are completed immediately.

Chal-Tec GmbH
Hypo Vereinsbank
IBAN: DE91100208900355986675
BIC / SWIFT: HYVEDEMM488

3. Apple Pay

What is Apple Pay?
Apple Pay is a mobile payment service from Apple that allows secure, contactless payments via iPhone, iPad, Apple Watch, or Mac.

How does Apple Pay work?
Apple Pay uses NFC technology to make secure payments at compatible terminals. Credit or debit card details are stored in the Wallet app.

4. Google Pay

What is Google Pay?
Google Pay is a mobile payment service from Google that enables contactless payments using a smartphone or smartwatch.

How does Google Pay work?
Google Pay stores credit and debit card information in a secure app and uses NFC technology for contactless transactions.

5. PayPal

What is PayPal?
PayPal is an online payment service that allows fast and secure transactions between buyers and sellers.

How does PayPal work?
PayPal connects to a bank account or credit card so payments can be made with just a few clicks or via an email address.

6. Klarna

What is Klarna?
Klarna is a payment service provider that offers installment payment options.

How does Klarna work?
Customers can choose to pay in installments when shopping. Klarna pays the merchant upfront and then settles the amount with the customer later.

For telephone orders:
We will send you a secure link that allows you to pay by credit card or PayPal.

The prices of our products are subject to fluctuations, which depend on supply and demand, limited promotional sales and many other factors.

Please understand that we are unable to provide any further information relating to our internal price calculations.

We recommend that you revisit our website as we hold regular sales, and sign up for our newsletter for exclusive promotions and discount offers.

In case you already placed an order on our website and then the price changed you can contact our customer service and we will proceed with a partial refund of the price difference.

We recommend that you revisit our website as we hold regular sales, and sign up for our newsletter for exclusive promotions and discount offers.

In the event of a refund, we will always securely refund your money via the originally chosen payment method.

You've requested a partial or full refund by filing a claim or agreement, but haven't received it yet? We're sorry to hear that. Please contact our customer service so that we can help you immediately.

There is a surcharge for cash on delivery option because within our carriers, only specialized teams can carry on this mode in a secure manner, hence it is relatively more expensive than a normal order.

In case you have subscribed to our newsletter and you didn't receive a voucher, please contact our customer service. We will provide a solution for you.

A product price has changed after completing the order process on our website? Or did you forget to redeem our newsletter voucher? No problem: Our customer service will be happy to help you.

If you want to buy as a Business Customer, please contact our Business Department directly by writing an email to [email protected] Our colleagues will give you all the information you need and will be able to help you with the purchase process as a professional customer. Please contact the department in English or German and note that it may take 1-2 weeks for this department to respond.

In case you placed an order but you didn´t receive any confirmation, please contact our customer service. We will provide a solution for you.

If you cannot recognize the charge on your bank account please check with family members or friends if they placed an order on your behalf.

In case you still cannot find any order placed, please contact our customer service. We will provide a solution for you.

In case you have transferred us more money than needed or your credit card was charged the wrong amount, please contact our customer service. We will provide a solution for you.

Remember to provide proof of payment.

Your proof of payment should include the following information:

(PayPal)

• the e-mail address you used for payment
• to which PayPal account (our e-mail) you paid
• Amount, date

(Credit/Debit Card)

• the e-mail address with which you ordered
• Amount, date

(Bank Transfer)

• Who made the transfer? (Account holder, IBAN)
• To which account was the money transferred? (our account number)
• Amount, date
• Intended use

If you want to get a copy of the invoice, please contact our customer service. We will provide a solution for you.

As a matter of company policy, no changes or modifications are allowed to be made to the invoice once it has been issued. We understand that this may cause you inconvenience. Please accept our sincere apologies.

In order to benefit from the VAT refund, you must first be registered as a "Professional Client".

For future purchases without VAT, I recommend that you contact the department in charge of sales to professionals: [email protected]Please contact this department in German or English to ensure a quicker response.